Cancellation/Refund Policy

PAYMENT CANCELLATIONS/REFUNDS

The Company may cancel a transaction for two reasons; a) upon customer’s request b) by decision of the Compliance Department. All cancellations must be recorded in CANCELATION FORM and must be submitted to the Accounting Department. The Company may not produce a payment instrument to refund remitter; all payments must be in cash. This policy is to prevent any assistance to persons who may be involved in criminal activities the means to convert cash to a financial instrument.

CANCELLATION FORM

Sender’s full name

Customer’s ID information

Transaction number

Transaction date

Cancellation date

Transaction amount

Reason for cancellation

Notes

CANCELLATION ON CUSTOMER’S REQUEST

Fill out Cancellation Form in full

Receive approval and confirmation code

Cancel payment order in the system

Sender must sign Cancellation Form

Refund client

CANCELLATION – COMPLIANCE DEPARTMENT

Compliance Department “red flags” a transaction

Compliance Department determines not to effect payment

Client is informed of cancellation

Client visits branch location

Cashier consults system and confirms cancellation by Compliance Department

Cashier fills out Cancellation Form including authorization code

Sender’s signs Cancellation Form

Refund client